Contact Center
Informal and Workgroup Contact Centers
These are designed to meet the needs of up to 200 agents or representatives in various roles within the organization and can span multiple sites. An example would be a busy physician's office with 3 to 6 people handling appointment calls and other request from patients.
Small Formal Contact Centers
When a client requires a contact center with IVR and multi-media functionality and reporting. These are packaged specifically for small contact centers that have sophisticated, enterprise-grade requirements.
Large Scale Enterprise Grade Contact Centers
Designed for clients with a need for a robust, highly flexible solution that delivers feature rich IVR capabilities and contact center monitoring, reporting, forecasting, and agent productivity. Includes what is required for the most sophisticated contact centers, including virtual, multi-media contact centers with multiple locations and remote agents.
Outbound Contact Centers
Clients that require preview, progressive, power, and predictive outbound dialing solutions. These dialers may be tightly integrated with their Customer Relationship Management, Campaigning and Agent Scripting capabilities.
Cloud Based
True cloud solutions that enable businesses to intelligently deliver quality customer experience anywhere, anytime, from any device, and across any channel.
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